Terms of Service

1. Acceptance of Terms

By accessing our website, purchasing our products, or using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

These terms apply to all users of Mango Zealand hardware wallets, including customers, website visitors, and anyone who accesses or uses our services in any manner.

2. Product Description and Availability

2.1 Hardware Wallet Products

Mango Zealand manufactures and sells ultra-secure hardware wallets designed for long-term cold storage of digital assets, including cryptocurrencies and NFTs. Our products feature:

• Tamper-evident design with physical security features
• Audited firmware with complete transparency
• Regulatory compliance meeting institutional standards
• Offline key storage with no exchange integration

2.2 Product Availability

Product availability is subject to stock levels and manufacturing capacity. We reserve the right to limit quantities, discontinue products, or modify specifications with reasonable notice.

3. Ordering and Payment

3.1 Order Process

Orders are placed through direct consultation with our security experts. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders at our discretion.

3.2 Pricing and Payment

• All prices are quoted in New Zealand Dollars (NZD) unless otherwise specified
• Prices include applicable taxes and duties for New Zealand delivery
• International shipping costs and duties are additional
• Payment is required in full before product shipment
• We accept bank transfers, credit cards, and other approved payment methods

4. Shipping and Delivery

4.1 Shipping Methods

We use secure, trackable shipping methods to ensure safe delivery of your hardware wallet. Shipping options include:

• Standard secure delivery (5-10 business days within New Zealand)
• Express secure delivery (2-3 business days within New Zealand)
• International secure delivery (varies by destination)

4.2 Delivery and Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier. We recommend secure delivery options and insurance for high-value orders.

5. Warranty and Returns

5.1 Product Warranty

Mango Zealand hardware wallets come with a comprehensive warranty:

• 2-year warranty against manufacturing defects
• Firmware support and security updates
• Technical support for proper device operation
• Replacement for tamper-evident seal breaches during shipping

5.2 Return Policy

Due to the security-sensitive nature of our products:

• Returns are accepted within 30 days of delivery
• Products must be unopened with intact tamper-evident seals
• Customer is responsible for return shipping costs
• Refunds processed within 10 business days of receipt

6. User Responsibilities

6.1 Proper Use

You agree to use Mango Zealand hardware wallets only for their intended purpose of secure digital asset storage. You are responsible for:

• Following all setup and security instructions
• Maintaining secure backup of recovery phrases
• Keeping firmware updated with security patches
• Protecting your device from physical damage or theft
• Understanding the risks associated with digital asset ownership

6.2 Prohibited Uses

You may not use our products for:

• Illegal activities or money laundering
• Circumventing security features or tamper-evident seals
• Reverse engineering or unauthorized modification
• Resale without proper disclosure of security status

7. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the purchase price of the product
• We are not liable for loss of digital assets due to user error
• We are not responsible for market fluctuations in digital asset values
• Consequential, indirect, or punitive damages are excluded
• Our liability does not extend to third-party software or services

Important: Digital asset ownership carries inherent risks. Users are solely responsible for understanding these risks and implementing appropriate security measures.

8. Intellectual Property

8.1 Our Rights

All content, trademarks, and intellectual property related to Mango Zealand products remain our exclusive property, including:

• Hardware designs and specifications
• Proprietary firmware and software
• Trademarks, logos, and brand elements
• Documentation and user guides

8.2 Open Source Components

Our firmware includes open-source components governed by their respective licenses. These components are clearly identified and their licenses are available upon request.

9. Privacy and Data Protection

Your privacy is protected according to our Privacy Policy. Key principles include:

• We never track your cryptocurrency transactions
• Personal information is protected with institutional-grade security
• We do not share data with exchanges or trading platforms
• Data collection is limited to essential business purposes

10. Security and Compliance

Mango Zealand maintains the highest security standards in all aspects of our operations:

• Regular third-party security audits of hardware and firmware
• Compliance with international security standards (FIPS 140-2, Common Criteria)
• Secure manufacturing processes with quality control
• Continuous monitoring for security vulnerabilities
• Prompt disclosure and patching of any identified issues

11. Force Majeure

We shall not be liable for any failure or delay in performance under these terms due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, or acts of God
• Government actions, regulations, or sanctions
• Labor disputes, strikes, or supply chain disruptions
• Cyber attacks, system failures, or infrastructure issues
• War, terrorism, or civil unrest

12. Governing Law and Disputes

12.1 Governing Law

These terms are governed by the laws of New Zealand, without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes arising from these terms or our products will be resolved through:

• Good faith negotiation as the first step
• Mediation through a recognized New Zealand mediation service
• Arbitration under New Zealand Arbitration Act if mediation fails
• New Zealand courts as the exclusive jurisdiction for legal proceedings

13. Changes to Terms

We may update these terms to reflect changes in our products, services, or legal requirements. We will:

• Provide at least 30 days' notice of material changes
• Notify customers via email and website posting
• Allow existing customers to continue under previous terms for current orders
• Maintain previous versions for reference

14. Contact Information

For questions about these terms or our services, contact us: