Usage Policy

1. Purpose and Limitations

Mango Zealand hardware wallets are designed exclusively for the secure offline storage of cryptocurrency and NFT private keys. Our devices serve a single, focused purpose: protecting your digital asset keys through advanced security technology.

1.1 What Our Devices Do

• Store cryptocurrency private keys offline in a secure element chip
• Generate and manage seed phrases for key recovery
• Provide tamper-evident physical security
• Enable secure transaction signing without exposing private keys
• Support over 1000 different cryptocurrency key formats

1.2 What Our Devices Do NOT Provide

• No buying services: We do not facilitate cryptocurrency purchases
• No selling services: We do not provide cryptocurrency selling functionality
• No exchange services: We do not offer cryptocurrency exchange or conversion
• No trading services: We do not provide trading platforms or tools
• No staking services: We do not offer staking or yield generation
• No financial advice: We do not provide investment or financial guidance
• No market services: We do not offer price data or market analysis

2. Security Architecture and Features

Our hardware wallets implement multiple layers of security designed to protect your private keys from both physical and digital threats.

2.1 Isolated Secure Element Chip

• No permanent internet connection: The secure element operates completely offline
• CC EAL6+ certification: Meets the highest commercial security standards
• Tamper-resistant design: Physical attempts to access the chip destroy stored keys
• Hardware-level encryption: AES-256 encryption implemented in silicon
• Secure boot process: Verified firmware loading prevents malicious code execution

2.2 Multi-Factor Authentication

• PIN protection: Numeric PIN required for device access
• Passphrase support: Optional additional passphrase for enhanced security
• Physical confirmation: Button presses required for transaction approval
• Time-based lockouts: Progressive delays after incorrect PIN attempts

2.3 Seed Phrase Backup System

• BIP39 standard compliance: Industry-standard seed phrase generation
• Offline generation: Seed phrases created without network connectivity
• Entropy verification: High-quality randomness for seed generation
• Recovery testing: Built-in tools to verify backup integrity

2.4 Open-Source Firmware and Independent Audits

• Transparent code base: All firmware source code publicly available
• Third-party audits: Regular independent security assessments
• Reproducible builds: Firmware can be independently compiled and verified
• Security disclosure program: Responsible vulnerability reporting process
• Community review: Open source allows global security expert review

3. Legal Requirements and Compliance

While Mango Zealand hardware wallets themselves are not subject to KYC/AML requirements as they are storage devices, users must understand and comply with all applicable laws and regulations.

3.1 Device Classification

• Hardware classification: Our devices are cryptographic hardware, not financial services
• No KYC/AML requirements: The device itself does not require identity verification
• Storage tool only: Functions as a secure storage device, not a financial instrument
• No transaction processing: Device signs transactions but does not process or broadcast them

3.2 User Legal Responsibilities

• Local cryptocurrency laws: Users must comply with all local regulations regarding cryptocurrency ownership and use
• Import/export regulations: Users must follow customs and import/export rules for cryptographic devices
• Tax obligations: Users are responsible for all tax reporting and compliance
• Prohibited jurisdictions: Users must not use devices in jurisdictions where prohibited
• Sanctions compliance: Users must comply with all applicable economic sanctions

3.3 Import and Export Compliance

• Cryptographic device classification: May be subject to export control regulations
• Customs declarations: Users may need to declare devices when crossing borders
• Documentation requirements: Keep purchase documentation for customs purposes
• Restricted countries: Some jurisdictions prohibit or restrict cryptographic devices

4. Risks and Liability Limitations

Users must understand the inherent risks associated with cryptocurrency storage and the limitations of manufacturer liability.

4.1 Seed Phrase Responsibility

• Critical importance: Loss of seed phrase means permanent loss of all stored assets
• No recovery possible: Mango Zealand cannot restore lost seed phrases or recover keys
• Secure storage required: Users must store seed phrases securely and privately
• Multiple backups recommended: Create multiple secure copies in different locations
• Physical security: Protect seed phrase from theft, fire, flood, and other disasters

4.2 Market Value and Financial Risks

• No market value guarantees: Mango Zealand is not responsible for cryptocurrency market fluctuations
• Volatility risks: Cryptocurrency values can change dramatically
• Technology risks: Blockchain networks may experience issues or changes
• Regulatory risks: Government actions may affect cryptocurrency legality or value
• No financial advice: Device purchase does not constitute investment advice

4.3 Technical Limitations

• Hardware lifespan: Electronic devices have finite operational lifespans
• Firmware updates: Users responsible for maintaining current firmware
• Compatibility changes: Blockchain updates may require firmware updates
• User error risks: Incorrect usage may result in asset loss

5. Setup and Support Requirements

Proper device setup and ongoing maintenance are critical for security and functionality.

5.1 Device Authenticity Verification

• Tamper-evident seals: Verify all security seals are intact upon receipt
• Holographic verification: Check authenticity hologram against official documentation
• Firmware verification: Verify firmware signatures match official releases
• Serial number validation: Confirm device serial number with manufacturer database
• Packaging inspection: Examine packaging for signs of tampering or damage

5.2 Offline Seed Generation Process

• Air-gapped environment: Generate seed phrase without network connectivity
• Secure location: Perform setup in private, secure environment
• Entropy verification: Ensure high-quality randomness for seed generation
• Immediate backup: Record seed phrase securely during initial setup
• Recovery testing: Test seed phrase recovery before storing assets

5.3 Firmware Update Requirements

• Regular updates: Install security updates promptly when available
• Signature verification: Verify firmware update signatures before installation
• Backup before updates: Ensure seed phrase backup is secure before updating
• Official sources only: Download firmware only from official Mango Zealand sources

5.4 Network Compatibility Verification

• Supported networks: Verify cryptocurrency network compatibility before use
• Address formats: Understand different address formats for each network
• Transaction fees: Understand network fee requirements and calculations
• Confirmation requirements: Know confirmation requirements for different networks

5.5 Support Channel Guidelines

• Official channels only: Use only official Mango Zealand support channels
• Never share seed phrases: Legitimate support never requires seed phrase disclosure
• Documentation first: Consult official documentation before contacting support
• Security verification: Verify support representative identity through official channels

6. Advertising and Marketing Compliance

Our marketing and advertising strictly comply with regulatory requirements and focus exclusively on key storage functionality.

6.1 Google Ads Requirements Compliance

• Key storage focus: All advertising promotes only secure key storage functionality
• No trading mentions: Advertisements never mention trading, buying, selling, or exchange services
• Legal limitations disclosed: All ads include appropriate legal disclaimers and limitations
• Compliance verification: Regular review of advertising content for regulatory compliance

6.2 Prohibited Marketing Claims

• No financial services: Never advertise as providing financial or investment services
• No trading platforms: Never suggest integration with trading or exchange platforms
• No investment advice: Never provide or suggest investment recommendations
• No guaranteed returns: Never suggest or imply guaranteed financial returns

7. Proper Usage Guidelines

Following proper usage guidelines ensures maximum security and device longevity.

7.1 Physical Security

• Secure storage: Store device in secure, climate-controlled environment
• Access control: Limit physical access to authorized users only
• Tamper monitoring: Regularly inspect device for signs of tampering
• Environmental protection: Protect from extreme temperatures, moisture, and magnetic fields

7.2 Operational Security

• Clean environments: Use device only on trusted, malware-free computers
• Official software: Use only official wallet software and applications
• Transaction verification: Always verify transaction details on device screen
• Regular audits: Periodically verify stored assets and addresses

8. Prohibited Uses

Certain uses of Mango Zealand hardware wallets are strictly prohibited and may void warranties or violate laws.

• Illegal activities: Use for money laundering, terrorism financing, or other illegal activities
• Sanctions violations: Use in violation of economic sanctions or trade restrictions
• Unauthorized modifications: Tampering with hardware or firmware
• Resale misrepresentation: Selling modified or tampered devices as authentic
• Service integration: Attempting to integrate with prohibited financial services

9. Warranty and Support Limitations

Understanding warranty coverage and support limitations helps set appropriate expectations.

9.1 Warranty Coverage

• Hardware defects: Coverage for manufacturing defects and component failures
• Firmware support: Security updates and bug fixes during warranty period
• Technical support: Assistance with proper device operation and setup

9.2 Warranty Exclusions

• User error: Asset loss due to incorrect usage or lost seed phrases
• Market fluctuations: Changes in cryptocurrency values
• Third-party software: Issues with non-official wallet software
• Physical damage: Damage from misuse, accidents, or environmental factors

10. Updates and Changes

This usage policy may be updated to reflect changes in technology, regulations, or best practices.

• Regular reviews: Policy reviewed and updated as needed
• User notification: Material changes communicated to users
• Compliance updates: Updates to maintain regulatory compliance
• Technology changes: Updates reflecting new security features or capabilities

11. Contact Information

For questions about this usage policy or device compliance, contact us: